Jack May Chevrolet Buick GMC is a Ottawa Buick, Chevrolet, GMC dealer and a new car and used car Ottawa Ontario Buick, Chevrolet, GMC dealership.

Customer Letters & Testimonials

February 2012 "As a soldier I have lived all over Canada during the past 27 years and have always purchased and serviced my vehicles at a dealership due to the nomadic nature of my life. Having owned several Fords, a Subaru, a SAAB, a Pontiac and my current vehicle I can honestly say that I have never been more satisfied with a dealership anywhere in the country. Not only would I recommend this dealership to others but I fully plan on making future vehicle purchases through Jack May evn if I have to travel a bit to do it." John St. Dennis
To: dmay@jackmay.com Cc: alee@jackmay.com ; smay@jackmay.com Sent: Wednesday, November 23, 2011 11:08 AM Subject: Excellent service - tire and valve Hello Derek, The purpose of this note is to let you know that I really appreciated the fact that you promised to do something, by a certain date and time, and you delivered. A sign of excellent service! I have dealt with service industries during most of my working career (still do now, only part time) and when all one sells is a “promise to perform” (this is the simple definition of a “service”), performance as promised usually results in many positives. In this case, the positives are: a) this note; b) gain of a full time customer (Jack May will have all my service business from now on); and c) free word of mouth advertising, the beneficial type that no money can buy. Oh, the fact that the valve replacement was covered under warranty was a nice additional surprise. Best regards, Les Arany

Sent: Monday, November 08, 2010 10:51 AM

To: smay@jackmay.com

Subject: Appreciation

Hello Stephanie, just a short note to let you know how happy I was today. I had my car oiled and lubed and winter tires put on last week. I noticed yesterday (Sunday) that the oil had leaked out of my car on the garage floor.I phoned this morning and spoke to Karen who suggested I bring in the car right away. All I want to say, and the same goes for my husband, is that the service in all departments at your dealership is wonderful and the staff are so courteous and helpful.I also appreciate all the current magazines you have in the waiting area and hot drinks. Thank you again.

Christine (November 8th 2010)